Help Center – Everything You Need to Know Before Your Visit

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Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about Musée Grévin

What is the Musée Grévin and why was it founded?

It is a renowned private wax museum, founded in 1882 to allow the public to visualize famous personalities before widespread photography.

How many wax figures are currently on display at the museum?

The museum currently showcases over 400 lifelike wax figures of prominent historical and contemporary personalities.

What is the significance of the Hall of Mirrors (Palais des Mirages)?

The Hall of Mirrors is a stunning architectural marvel and registered historical monument that features a spectacular light and sound show.

How is a new wax figure created for the collection?

Creating a single figure is a painstaking process that takes approximately six months and involves around 15 specialized artists.

How are new personalities chosen to be added to the museum?

New figures are selected by the Grévin Academy, an independent committee of cultural figures that votes on new inductees.

What is one unique architectural feature of the building?

The museum features a beautiful, ornate marble staircase and houses the Italian-style Grévin Theatre, both contributing to its grandeur.

Where exactly is the Musée Grévin located in Paris?

It is located at 10 Boulevard Montmartre in the heart of Paris’s vibrant 9th arrondissement.

What are the general opening hours on a standard weekday?

On non-holiday weekdays, the museum is typically open from 10:00 AM to 6:00 PM.

What is the last recommended time for admission to the museum?

The last entry is strictly one hour before the stated closing time, so plan your arrival accordingly.

How long does a typical visit to the museum last?

Most visitors find that a complete tour of the museum, including time for photos, takes approximately 1.5 to 2 hours.

What is the best way to get to the museum using the Metro?

The most direct way is via the Grands Boulevards station, which is served by Metro Lines 8 and 9.

Is photography allowed inside the museum?

Yes, visitors are fully permitted and encouraged to take photographs and selfies with the wax figures throughout the museum.

Are there dining options available inside the museum?

The museum does not feature a full-service restaurant, but a small refreshment stand offers basic snacks and drinks.

Is the Musée Grévin accessible for wheelchair users?

Yes, the museum is largely accessible, with ramps and lifts available to navigate the various exhibition levels.

Should I purchase my tickets in advance?

Purchasing tickets online in advance is highly advisable to skip potential long waiting lines at the entrance, especially during peak season.

Need more help?

Tourism Tickets – Help Center